Cookies

Lloyds TSB is committed to protecting you and any data (anonymous or otherwise) that we collect about you online. This section tells you how we use cookies, why, and how this allows us to improve our service. It also tells you how you can manage what cookies are stored on your device. We call it our "Cookies Policy".

By using our websites (through any device) you agree that this Cookies Policy applies to that use in addition to any other terms and conditions which may apply.

We reserve the right to make changes to our Cookie Policy. Any such changes shall appear here and become effective immediately. Your continued use of our websites is taken as meaning that you agree to any such changes.

What are cookies?

What is a cookie?

Cookies are files containing small amounts of information which are downloaded to the device you use when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies do lots of different and useful jobs, such as remembering your preferences, and generally improving your online experience.

There are different types of cookies. They all work in the same way, but have minor differences:

Session cookies

Session cookies last only for the duration of your visit and are deleted when you close your browser. These facilitate various tasks such as allowing a website to identify that a user of a particular device is navigating from page to page, supporting website security or basic functionality.
 

Many of the cookies we use are session cookies. For example, they help us to ensure the security of your Online Banking session, and can also keep you signed in to Online Banking while you move between pages or service your account.

Our session cookies used for security are designed to be very difficult to use except by us when you have an active Online Banking session. They contain no personal information that can be used to identify an individual.

Persistent cookies

Persistent cookies last after you have closed your browser, and allow a website to remember your actions and preferences. Sometimes persistent cookies are used by websites to provide targeted advertising based upon the browsing history of the device.

Lloyds TSB uses persistent cookies in a few ways, for example, to remember your username for sign in so you don’t have to. We also use persistent cookies to allow us to analyse customer visits to our site. These cookies help us to understand how customers arrive at and use our site so we can improve the Online Banking service.

For full details about our cookies, we’ve put together a list of the cookies that we use.

First and third party cookies

Whether a cookie is a first or third party cookie depends on which website the cookie comes from. First party cookies are those set by or on behalf of the website visited. All other cookies are third party cookies. We use both first party and third party cookies, which you can read more about in our list of the cookies that we use.

Strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, and ensuring the security of your Online Banking experience. Without these cookies services you have asked for, such as applying for products and managing your accounts, cannot be provided. These cookies don’t gather information about you for the purposes of marketing.
 

Performance cookies

These cookies collect information about how visitors use a web site, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor although they may collect the IP address of the device used to access the site. All information these cookies collect is anonymous and is only used to improve how a website works, the user experience and to optimise our advertising. By using our websites you agree that we can place these types of cookies on your device, however you can block these cookies using your browser settings. For more information you may wish to visit www.allaboutcookies.org which contains comprehensive information on how to do this on a wider variety of browsers (Internet Explorer, Google Chrome, Firefox and Safari).

Functionality cookies

These cookies allow the website to remember choices you make (such as your username). They may also be used to provide services you have requested such as watching a video. The information these cookies collect is anonymised (i.e. it does not contain your name, address, account details, etc.) and they do not track your browsing activity across other websites. By using our websites you agree that we can place these types of cookies on your device, however you can block these cookies using your browser settings. For more information you may wish to visit www.allaboutcookies.org which contains comprehensive information on how to do this on a wider variety of browsers (Internet Explorer, Google Chrome, Firefox and Safari).
 

Targeting cookies

These cookies collect several pieces of information about your browsing habits. They are usually placed by advertising networks. They remember that you have visited a website and this information is shared with other organisations such as media publishers. These organisations do this in order to provide you with targeted adverts more relevant to you and your interests. This type of advertising is called online behavioural advertising and those companies providing this advertising are working with the UK’s Internet Advertising Bureau to deliver more information to consumers.

To highlight this information, publishers of advertising will, in the future, look to place an icon in the top right hand corner of an advert. This icon when clicked, will take you through to the website Your Online Choices where there is more help and guidance. In addition, Lloyds Banking Group (including Lloyds TSB) seek to only use advertising networks which are signed up to to the IASH code of conduct for the placement of adverts. This code requires members to have their processes audited by a third party to ensure compliance. For more information on IASH please go to go to http://www.iash.org.uk. By using our websites you agree that we can place these types of cookies on your device, however you can block these cookies using your browser settings. For more information you may wish to visit www.allaboutcookies.org which contains comprehensive information on how to do this on a wider variety of browsers (Internet Explorer, Google Chrome, Firefox and Safari).

 

Cookies used by Lloyds TSB

Below is a full list of the cookies used by Lloyds TSB along with a description of what they are used for, and whether they are ‘first’ or ‘third’ party.
 

Additional information

From time to time, we may embed external content from third party websites (e.g. Facebook, YouTube) within our website. Additionally, we partner with third parties who provide services for us which you can navigate to from our website. These third parties may use cookies, you can find out about their approach to cookies on their websites.
 

What if I don't want to accept cookies?

If you wish to restrict or block the cookies which are set by any website - including Lloyds TSB websites, you should do this through the web browser settings for each web browser you use, on each device you use to access the Internet.

Please be aware that some of our services, for example Online Banking, will not function if your web browser does not accept cookies. However, you can allow cookies from specific websites by making them "trusted websites" in your web browser. For more information you may wish to visit www.allaboutcookies.org which contains comprehensive information on how to do this on a wider variety of browsers (Internet Explorer, Google Chrome, Firefox and Safari).